Frequently Asked Questions
Frequently Asked Questions
What services does Rough Cuts offer?
We offer a straightforward, wide range of services to simplify your busy life. This includes general cleaning, yard clean-ups, green waste disposal, furniture delivery, and old furniture removal. If it’s an odd job that needs doing, give us a call!
How is Rough Cuts different from other service providers?
We aren’t aiming to be the most expensive or premium option. Our focus is simple: reliability and value. We get the job done right, we’re transparent about pricing, and we handle the odd jobs others won’t, making us your easy, go-to team.
How do I book a job?
You can contact us via phone or email to discuss the job you need completed. We’ll confirm the scope of work and schedule a time that suits you.
Can I change or cancel my booking?
Yes, of course. Just contact us as soon as possible via phone or email, and we will do our best to accommodate any changes to your schedule.
Do I need to be home while you work?
No, you don’t. We can arrange secure access to the premises beforehand. We will follow your instructions for securing the property upon our departure or send you a text message to let you know when we are finished.
Do you provide your own tools and supplies?
Yes. For cleaning and yard services, our contractors arrive with all the necessary tools and equipment to complete the job.
What happens if I’m not satisfied with the work?
We guarantee that our work will be completed to the agreed-upon standard. If you are unhappy with any aspect of the service, please contact us immediately. We will arrange for the contractor to rectify the issue promptly at no extra cost to you.
How do you’re Cleaning and Bond/Deep services differ?
Our standard cleaning is for regular maintenance—keeping things tidy, sanitised, and dust-free. Our deep cleaning service is for when an area needs significant attention, reaching built-up grime, heavy dirt, and hard-to-access spots.
How do I pay for the service?
We handle payment electronically upon confirmation of the job. Once the work is complete, the payment is processed. You don’t have to worry about cash or direct payment to the contractor on-site.
Are there extra charges if the job takes longer than expected?
We agree on the job scope and price upfront. If our contractor finds significant additional work is required, they will stop and contact you first to approve any revised time or price before continuing.